Review the product description, dimensions, specifications, and included information on the product page before ordering. Suitability may depend on the size of your space, the intended installation area, and the product’s listed requirements. For additional product information, contact info@roomiraq.com before completing your purchase.

Roomiraq can help explain the product information displayed on the website. When contacting us, include the product name or product-page details and describe the compatibility information you need. Customers should review all available specifications and confirm that the selected lighting product is appropriate for their intended installation.

Orders require 3–5 business days for handling. After shipment, estimated transit time is 5–20 business days. The total estimated delivery time is 8–25 business days.

The order cut-off time is 3:00 PM (GMT-7), Monday–Friday. Orders placed after the cut-off time or during weekends enter the processing schedule on the next business day. Roomiraq provides free standard shipping within the United States.

Roomiraq sends tracking information by email with a tracking link after an order has shipped. Carrier tracking may not update immediately after the shipment confirmation is sent.

Please allow time for the carrier to receive and scan the package. You should also check your spam or junk folder if the tracking email is not visible. For additional assistance, contact info@roomiraq.com and include your order number and the email address used at checkout.

Eligible products may be returned or exchanged within 30 days from delivery. To submit a request, email info@roomiraq.com with your order number, the email address used at checkout, the product involved, and the reason for the request.

Returns and exchanges must be approved before shipment. After approval, Roomiraq provides a prepaid downloadable and printable return shipping label at no cost to the customer. Do not send a product back before receiving approval and return instructions.

Returned products are inspected within 1–3 business days after receipt. Approved refunds are processed within 10 business days after inspection and approval and issued to the original payment method. No restocking fee applies.

Roomiraq accepts Shop Pay, Apple Pay, Google Pay, PayPal Wallet, Visa, Mastercard, American Express, Diners Club, and Discover. All prices, transactions, and approved refunds are processed in USD.

For assistance with products, payments, orders, shipping, returns, exchanges, or refunds, email info@roomiraq.com. Operating hours are Monday–Friday, 8:00 AM–6:00 PM (GMT-7). Roomiraq aims to respond within 48 business hours.