About Us

At Roomiraq, we offer lighting products designed to help customers create comfortable, functional, and thoughtfully illuminated spaces.

Our product selection includes chandeliers, pendant lights, wall lights, and related lighting products for a variety of interior settings. We aim to present each product with clear and accurate information so customers can review the available details before making a purchase.

We understand that lighting serves both a practical and decorative purpose. The right lighting can support the use of a space, contribute to its atmosphere, and complement its overall design.

Our Mission

Our mission is to provide customers with a clear and dependable shopping experience when purchasing lighting products from Roomiraq.

We are committed to maintaining transparent information about our products, prices, payments, shipping procedures, delivery estimates, returns, exchanges, cancellations, and refunds. We aim to communicate realistic expectations so customers can understand the applicable terms before completing an order.

Our Customer Commitment

Roomiraq is committed to providing accurate product information and accessible customer support.

We maintain clear store policies so customers can understand how orders are processed, how shipments are tracked, and how eligible returns, exchanges, cancellations, and refunds are handled.

Roomiraq provides free standard shipping within the United States, with no minimum purchase requirement. Customers receive tracking information by email with a tracking link after their order has shipped.

Eligible products may be returned or exchanged within 30 days from delivery, subject to the conditions stated in our Return and Refund Policy. Approved returns and exchanges include a prepaid downloadable return shipping label at no cost to the customer, and no restocking fee is charged.

Clear and Transparent Service

We aim to keep the information presented throughout our website consistent and easy to understand. Product descriptions, checkout information, payment options, shipping timelines, and return terms should provide customers with the information needed to make an informed purchase.

When customers contact us with questions about a product or an existing order, we review the information provided and respond within our stated support timeframe.

Thank you for considering Roomiraq for your lighting needs.

Need Help?

For questions about our lighting products, orders, shipping, tracking, returns, refunds, cancellations, exchanges, or general store information, please contact us using the details below.

Store Name: Roomiraq

Address:
892 Daytona Beach Way
Billings, MT 59106
United States

Email: info@roomiraq.com

Operating Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-7)

Expected Response Time: Within 48 business hours

You may email us at any time. Messages received outside our operating hours or during weekends will be reviewed during the next available business day.

For order-related inquiries, please include your order number and the email address used at checkout so we can locate your order and assist you more efficiently.