FAQs
Frequently Asked Questions
Do you ship within the United States?
Yes, we currently ship to customers within the United States only. All orders are processed and delivered within the U.S.
For more details, please visit:
https://neraviq.com/policies/shipping-policy
How long does delivery take?
Orders require 2–4 business days for processing and 4–15 business days for transit. The total estimated delivery time is 6–19 business days.
Delivery times are estimates only and may vary due to factors such as carrier delays or peak shipping periods.
For full details, please visit:
https://neraviq.com/policies/shipping-policy
How do I start a return or exchange?
To initiate a return or exchange, please contact us at info@neraviq.com.
Once your request is reviewed and approved, you will receive a prepaid return label with instructions for returning your item.
For full details, please visit:
https://neraviq.com/policies/refund-policy
What payment methods do you accept?
We accept secure payments through PayPal and Venmo. All available payment options are clearly displayed at checkout.
For more details, please visit:
https://neraviq.com/pages/billing-terms-and-conditions
Are installation services included?
No, Neraviq does not provide installation services. We recommend that installation be carried out by a qualified professional where required.
How can I contact customer support?
You can contact us at info@neraviq.com.
Our support team operates Monday to Friday, 9:00 AM – 6:00 PM (Central Time, GMT-6) and typically responds within 1–2 business days.
You may also visit our Contact Us page:
https://neraviq.com/pages/contact-us