Billing Terms and Conditions

Last Updated: April 26, 2026

This Payment Policy explains the payment methods, currency, transaction process, and related checkout information for purchases made from Neraviq.

We aim to provide a secure, clear, and transparent checkout experience so customers can review all important payment details before completing an order.

Accepted Payment Methods

Neraviq accepts secure payments through PayPal and Venmo.

All available payment options are displayed at checkout before you complete your purchase. The payment methods shown at checkout may depend on your location, device, browser, or the payment provider’s availability.

By submitting your payment information, you confirm that you are authorized to use the selected payment method and that all billing details provided are accurate and complete.

Currency for Transactions

All prices, transactions, and refunds on our website are processed in USD (United States Dollar).

If your payment method is issued in another currency, your bank, card issuer, or payment provider may apply exchange rates, conversion fees, or additional charges. These fees are determined by your provider and are outside of Neraviq’s control.

Checkout Transparency

Before completing your purchase, you will be able to review your order details, including product price, shipping cost, applicable taxes where shown, and the final order total.

We offer free shipping within the United States, with no minimum purchase required.

Secure Payment Processing

We take payment security seriously. Our website uses SSL encryption to help protect personal and payment information during transmission.

Payments made through PayPal and Venmo are processed through their respective secure payment systems. Neraviq does not store your full payment card or account details.

Payment Authorization

After you place an order, your payment may be subject to authorization and verification by your payment provider.

If a payment is declined, not authorized, or flagged for review by the payment provider, the order may not be processed until the payment issue is resolved.

Shipping Policy Overview

We offer free standard shipping within the United States on all orders.

Orders are processed within 2–4 business days, and delivery typically takes 4–15 business days after shipment.

The total estimated delivery time is 6–19 business days from the date the order is placed, including processing and transit time.

For full details, please review our Shipping Policy:
https://neraviq.com/policies/shipping-policy

Return & Refund Policy Overview

We accept returns and exchanges for eligible items within 25 days from the date of delivery.

Returned items must be unused, in original condition, and returned with all original packaging, parts, accessories, manuals, and included items.

Approved refunds are issued to the original payment method within 10 business days after the returned item has been received and inspected.

For complete terms, please review our Return & Refund Policy:
https://neraviq.com/policies/refund-policy

Privacy Policy Overview

Your privacy is important to us. We collect and process personal information for purposes such as order fulfillment, payment processing, customer service, fraud prevention, and legal compliance.

We use reasonable security measures to help protect customer information from unauthorized access, disclosure, or misuse.

For more details, please review our Privacy Policy:
https://neraviq.com/policies/privacy-policy

Compliance and Transparency

Neraviq is committed to providing accurate, transparent, and complete information regarding pricing, payments, shipping, returns, refunds, and checkout processes.

Customers are encouraged to review all order details and store policies before completing a purchase.

Contact Us

For questions about billing, payments, or your order, please contact us:

Store Name: Neraviq
Email: info@neraviq.com
Business Address: 1032 West Dakin Street, Unit 2A, Chicago, IL 60613, United States
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM GMT-6
Response Time: 1–2 business days

For order-related inquiries, please include your order number and the email address used at checkout so we can assist you more efficiently.

Messages received outside our operating hours, during weekends, or on public holidays will be reviewed on the next business day.