Refund policy
Last Updated: July 24, 2026
This Return and Refund Policy applies to eligible purchases made from Roomiraq for delivery within the United States. All purchases are processed in USD. This policy explains the requirements, procedures, timelines, and costs associated with returns, exchanges, cancellations, inspections, and refunds.
Roomiraq accepts eligible returns for both defective and non-defective products. Exchanges are also available for eligible products. All return and exchange requests must be reviewed and approved before a product is sent back.
Return and Exchange Eligibility
To qualify for a return or exchange, the product must be new, unused, and in its original condition. It must be returned with all original packaging, parts, accessories, manuals, hardware, and other items included with the order.
The product must not show signs of installation, use, alteration, misuse, improper handling, or damage occurring after delivery. Products returned with missing parts, damaged packaging, missing accessories, or other incomplete contents may not qualify for a return, exchange, or refund.
Customers are responsible for packaging returned products carefully and securely. Whenever possible, the original shipping and product packaging should be used to help protect the item while it is in transit.
Roomiraq will review the condition of each returned product during the inspection process. Approval of a return request does not automatically guarantee a refund if the returned product does not meet the eligibility requirements stated in this policy.
Return Window
You must submit your return or exchange request within 30 days from the date of delivery.
The return period begins on the date the carrier confirms that the order was delivered. Return or exchange requests submitted after the 30-day return window may not be approved.
Submitting a return request within the return window does not mean the product should be shipped immediately. Customers must wait until Roomiraq reviews and approves the request and provides the required return instructions.
How to Request a Return or Exchange
All returns and exchanges must be completed by mail and must receive approval from Roomiraq before shipment.
To request a return or exchange, contact us at info@roomiraq.com. Your message should include your order number, the email address used at checkout, the product you wish to return or exchange, and a clear explanation of the reason for the request.
When the request involves a damaged, defective, or incorrect product, please include clear photographs of the product, its packaging, the shipping box, and any visible damage where applicable. Providing complete information helps Roomiraq review the request accurately and provide the appropriate instructions.
After receiving the request, Roomiraq will review the information and notify you whether the return or exchange has been approved. Additional information or photographs may be requested when necessary to evaluate the issue.
Once the request is approved, Roomiraq will provide a prepaid downloadable return shipping label and return instructions by email. The customer must download and print the label, attach it securely to the outside of the return package, and ship the product according to the instructions provided.
Do not send a product back before receiving approval, a prepaid return shipping label, and return instructions from Roomiraq. Products returned without prior approval may not be accepted or processed.
The Roomiraq business address displayed on the website is not automatically the return address. Products must only be returned to the address included in the approved return instructions.
Return Shipping Costs
Return shipping is free for approved returns and exchanges.
After approving a return or exchange request, Roomiraq will provide a prepaid return shipping label that the customer can download and print. There is no charge to the customer for an approved return label, and Roomiraq covers the cost of the approved return shipment.
A prepaid return label will only be issued after the return or exchange request has been reviewed and approved. Customers should not purchase their own return postage or send the product using a different shipping method unless Roomiraq provides written instructions to do so.
Return shipping costs incurred without prior approval may not be reimbursed.
Restocking Fees
Roomiraq does not charge a restocking fee for approved returns or exchanges.
Although no restocking fee applies, the returned product must still meet the eligibility conditions described in this policy. Products that are used, installed, altered, damaged after delivery, incomplete, or otherwise ineligible may not qualify for a refund or exchange.
Returned Product Inspection
After the returned product is received, Roomiraq will inspect it within 1–3 business days.
The inspection is used to confirm the product’s condition, verify that all included parts and accessories have been returned, and determine whether the product meets the return eligibility requirements.
After the inspection is completed, Roomiraq will notify the customer whether the return, exchange, or refund has been approved. If additional information is required, Roomiraq may contact the customer using the email address associated with the order.
Refund Processing
Approved refunds will be processed within 10 business days after inspection and approval.
Refunds are issued in USD to the original payment method used at checkout. Refunds cannot be issued to a different card, account, or payment method.
The refunded amount will be based on the approved return. Roomiraq does not charge a restocking fee, and approved returns include free return shipping.
After Roomiraq submits the refund to the original payment method, the customer’s bank, card issuer, or payment provider may require additional time to post the funds to the account. Any additional posting or settlement time is determined by the payment provider and is outside Roomiraq’s processing period.
Customers should contact info@roomiraq.com if an approved refund has not appeared after the applicable processing and payment-provider posting periods.
Exchanges
Exchanges are available for eligible products that meet the conditions described in this policy.
To request an exchange, contact info@roomiraq.com within 30 days from the date of delivery. The exchange request must include the order number, the email address used at checkout, the product being returned, the requested replacement product, and the reason for the exchange.
Approved exchanges follow the same prepaid return-label process as approved returns. Roomiraq will provide a downloadable and printable prepaid return shipping label at no cost to the customer.
The returned product will be inspected within 1–3 business days after receipt. The exchange will be processed after the returned product has been inspected and approved.
All exchanges are subject to product eligibility and availability. If the requested replacement product is unavailable, Roomiraq may offer another available option or issue an approved refund to the original payment method.
Damaged, Defective, or Incorrect Products
If an order arrives damaged, defective, or different from what was ordered, contact Roomiraq promptly at info@roomiraq.com.
Please include the order number, the email address used at checkout, a detailed description of the issue, and clear photographs of the product and packaging where applicable. Photographs should show the complete product, the affected area, the product packaging, and the shipping box when relevant.
Do not install, alter, repair, discard, or return the product before receiving instructions from Roomiraq. The product, packaging, parts, and accessories should be kept available while the request is being reviewed.
Roomiraq will review the information and provide the appropriate return, exchange, or refund instructions. Approved returns and exchanges involving damaged, defective, or incorrect products include a free prepaid return shipping label.
Incorrect or Missing Return Contents
Customers should ensure that all required parts, accessories, manuals, hardware, and other included items are placed in the return package.
If a return arrives with missing contents or includes a product that does not match the approved return request, Roomiraq may require additional information before completing the inspection. The return, exchange, or refund may not be approved if the returned contents cannot be verified or do not meet the conditions of this policy.
Return Packaging
Returned products should be packaged securely to reduce the risk of damage during transportation. The original product packaging and shipping materials should be used whenever available.
The prepaid return label must be attached clearly to the outside of the package. Any previous shipping labels should be removed or covered to prevent delivery errors.
Customers should follow all return instructions provided by Roomiraq. Products should not be sent in separate packages unless the return instructions specifically permit multiple shipments.
Order Cancellations
Orders may be cancelled before shipment.
To request a cancellation, contact info@roomiraq.com as soon as possible. The request should include the order number and the email address used at checkout.
Roomiraq will review the order status and confirm whether the cancellation can be completed. A cancellation is not confirmed until Roomiraq provides written confirmation.
Orders cannot be cancelled after they have shipped. Once an order has shipped, the customer may request an eligible return after delivery under the terms of this Return and Refund Policy.
Refund Method
All approved refunds are issued to the original payment method used at checkout.
Roomiraq does not issue refunds through cash, checks, store credit, bank transfers, or alternative payment methods unless the original payment method requires a different process.
The refund will be submitted using the payment information connected to the original order. Customers should ensure that they retain access to the payment account used for the purchase while a return or refund is being processed.
Contact Us
For questions about returns, exchanges, cancellations, inspections, or refunds, contact Roomiraq using the information below.
Store Name: Roomiraq
Address: 892 Daytona Beach Way, Billings, MT 59106, United States
Email: info@roomiraq.com
Operating Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-7)
Expected Response Time: Within 48 business hours
You may email us at any time. Messages received outside our operating hours or during weekends will be reviewed during the next available business day.
When contacting us about an existing order, include your order number and the email address used at checkout so we can locate the order and assist you more efficiently.